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  • engaging citizens and businesses more fully in the design and delivery of public services, establishing principles that underpin a coordinated multi-channel approach to government delivery and a move to making e-services the primary channel for information and transactional services (Chapter 3);

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Hurrah! And this was the key insight for which I give credit to Matthew Horne and the Design Council's RED team work in 2004 or so. They called it c-creation. Cisco in its Connected Republic work and elsewhere called it co-production. The rapporteurs of Tampere built it up to be co-governance. See the thread at

Posted by William on 2006-12-30 14:28:58.
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