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Up to now, people with restricted mobility have had to make trips to the council to sort out benefits queries or home care support, or get others to make these visits on their behalf. This is difficult and can lead to delays in receiving payments and other entitlements. In Leeds, people can be visited in their own homes by a social care worker who can record their details with digitally-enabled pen and paper technology, and transfer it straight into a council computer, speeding up the processing of their entitlements. In Halton, the 'Benefits Express' bus is a high-tech, mobile doorstep service dealing with benefits claims; it helps to greatly reduce the time it takes for thousands of people in the borough to get through their entitlement reviews.

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