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41. To date, government has not yet adequately engaged with most user-generated sites or non-professional re-users of its information. Part of the reason for this low level of engagement is likely to be risk aversion in light of the less controlled environment that user-generated websites present. Websites on which anyone is allowed to participate are, by definition, less controlled than sites to which only the operator can contribute. This means that users may use sites in ways that are incompatible with government objectives or ways of operating. For example, civil servants may fear that, by providing relevant information for the users of a site, they might attract criticism toward government or themselves. Similarly, civil servants may be concerned that engaging in less controlled online fora may mean that bad or anti-social behaviour by other users could reflect poorly on government.

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