This is a site designed to make it easier to take the core of large published reports and allow anyone to comment on them.


33. Several studies have shown that using the internet increases customer knowledge and collective consumer power, leading to improved quality of goods and services, innovation and often lower prices. Research in 2003 found that use of price-comparison sites yielded an average saving of 16% on electronic goods . Similarly, much of the travel holiday industry has been transformed by the internet, driven by the effect of information on consumer decisions (see Box 6).

Email this to a friend.
Previous itemNext item.


(You must give a valid email address, but it will not be displayed to the public.)

We only allow the following html tags em strong blockquote p br. After posting, there may be a short delay before your comment appears on the site