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Much has been achieved in the past decade. Compared to 1997, the government is now providing more services online or through comprehensive telephone contact centres -- allowing citizens and businesses improved ways to access government. Access to NHS Direct Online has grown by 74 per cent comparing this year to the last. In transport, citizens can now apply via the Internet for provisional driving licences and vehicle registration at any time. By the end of September 2006, 3.7 million motorists had renewed their car tax online.

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