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29. improving immediate access to public service departments and agencies and then to rationalise telephone numbers by:

  • coordinating the implementation of a public sector wide number strategy utilising the new 0300 number range, to simplify access and tariffs for citizens and businesses to all departments and local authorities;
  • publishing standard form descriptions of each department's services on Directgov/ (as appropriate); and
  • publishing a government phonebook of public sector access numbers and targeting a reduction of 80 per cent of published telephone numbers and better signposting of the remaining numbers;

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