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Achieving the service transformation programme in full will require a fundamental shift in the way government goes about its business. But the scale of the work should not deter us. Provided a cross-government framework is put in place now and some innovative services are set in train to act as a stimulus for further transformation, the benefits will start to flow. Detailed delivery planning with departments and local authorities on service transformation is still required, in line with the development of 2007 Comprehensive Spending Review (CSR) delivery plans and the associated performance management framework. The key steps that should be taken and the potential outcomes that could be achieved are set out below.

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OK, so DV says change needs - a framework (what does that comprise) and - some innovative services to act as stimulus (ie the change of circs) - detailed planning

Posted by William on 2007-01-24 12:05:35.
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