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  • establish new citizen and business contact roles and functions within departments to drive increased skills and capability to respond to citizen and business needs and to increasingly coordinate service delivery from a whole of government perspective;

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Hurrah. Yes. If you majke a rule that these people must have direct customer experience (being one, or dealing with them) you'll find the skills come from the front line in DWP or from NGOs and local government rather than traditional Whitehall.

Posted by William on 2006-12-30 14:49:57.
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