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The leading edge of the new service economy that has emerged is much slicker, more immediate, more convenient to the citizen and less intrusive on the busy citizen's time. The focus is increasingly on the totality of the relationship with the citizen.

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Yes, and it's deliberately DESIGNED by service designers, a noble profession and great British success story who have yet to be invited into most areas of public services.

Posted by William on 2007-01-24 11:28:54.
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