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Our economy is dominated by the service sector, which has undergone considerable change over the past decade. Technology has enabled a revolution in the way service providers interact with their customers. These changes are continuing as citizens and businesses seek better value for money and greater convenience.

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It's a good starting point. Economic reality makes us look outward, and the tragic flaw of Whithall reform papers is introspection and a lack of empathy.

Posted by William on 2006-12-30 13:58:37.
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