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The first of these projects is Government Connect: the aim is that by sharing customer information between local and central government securely, services can be tailored to suit an individual citizen's needs. For example, a customer can seamlessly access council and central government services at the same time. A citizen wanting to claim benefits currently often needs to contact their local authority housing benefits department, Jobcentre Plus, Citizens' Advice Bureau and Registered Social Landlord. By using Government Connect to help join up these agencies, the citizen should receive improved accuracy in their claims processing and quicker service delivery.

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