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Working to the Delivery Council, the Service Design Authority has completed a number of tasks that will help to provide government with the knowledge, tools and techniques for establishing the wants, needs and preferences of both citizens and businesses. It has also provided input to the service transformation review undertaken by Sir David Varney as part of the 2007 Comprehensive Spending Review. The Service Design Authority is now working on a service transformation delivery plan under the leadership of Sir Gus O'Donnell.

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