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Total bollocks.

Posted by Guido Fawkes on 2007-01-10 13:36:59.
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do strongly dislike the term customer.

While you are a "customer" of the DVLA, they're a monopoly with whom you have to deal.

Rather than take the term from business, why not take it from a different service - the Police. Where the term is "victims" - people who deal with a service because they have to.

Posted by Sam Smith on 2007-01-10 22:31:44.
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I have pointed this out before, but I think it is ironic that in order to make government services 'customer-centric' we are obliged to hand over all our personal data including fingerprints. If any other business did this you'd take your custom elsewhere. Short of emigrating this isn't possible...

Posted by Chris R on 2007-02-14 15:23:47.
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