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A.236 To transform the services it provides, the Home Office (HO) has a comprehensive Reform Programme to improve and strengthen all aspects of its internal operations as well as — whether directly or work through others — to the public. A customer and citizen focus is at the heart of this programme and to deliver this the HO is joining its efforts particularly with those of the Criminal Justice departments and others. One of the four priorities that have guided its reform programme since then has been the creation of 'a Home Office organised to support frontline delivery and high performance'. HO has already made substantial progress in implementing these plans, and will continue to build on them.

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