commentonthis

About CommentOnThis.com

This is a site designed to make it easier to take the core of large published reports and allow anyone to comment on them.

More...

Send the page:

3.24 Public sector contact centres are significant to service transformation. The phone channel handles over 400 million calls each year. Because people often turn to the telephone when they are confused, impatient, or uncertain, what happens in a contact centre is often indicative of an organisation's overall service delivery capability. So improving contact centre performance often requires fundamental service transformation across the organisation.

To: Email address:
 
Your details: Email address:
Name:
Message: