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A.223 As part of DWP/HMRC joint working, the departments want to see how far it is possible to use their respective estates to serve each other's customers. They are, as a first step, trialling locating HMRC enquiry centres in Jobcentre Plus offices in Widnes, Alfreton and Buckie. Planning for IT, telephony etc. is well advanced and the three offices should start joint working from these locations later this year. The trials will run for a bedding-in period of three months, a further three months to collect evaluation data, and a further two months to report and make recommendations. If these trials prove successful this could be the forerunner to a wider programme of co-location.

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