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A.221 DWP, HMRC and North Tyneside Council have trialled a single transaction approach for people moving in and out of work to capture from customers at first point of contact all the information necessary to start or stop Jobseekers Allowance/Income Support, Working Tax Credit, and Housing Benefit/Council Tax Benefit. The processes devised in North Tyneside have been further enhanced in the light of other developments in Jobcentre Plus. The Trial is now (from September) being extended to give the trialled processes a further test across a broader range of Local Authority types. A national roll-out from 2008-09 will be considered in the light of results from the six pilots.

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