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A.106 DCSF and DIUS's purpose is to reach and support a larger and wider set of customers through streamlined, collaborative and inclusive delivery arrangements that better reflect their needs and rising expectations in the digital age. This will be underpinned and made possible by better customer insight, improved information and identity management and a shared service approach. It will result in a coherent set of services and facilities that enables: parents to engage with their children's education and wider welfare; pupils, learners and employers to access the services and resources they need to succeed; and sector workforces to share the knowledge and tools they need to work effectively and make best use of their time. Customer insight

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