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A.104 Animal Health Business Reform Programme (BRP) will design and implement a new operational model for the Animal Health Agency together with a new IS strategy implementing enabling technology. This will change the delivery of transactional services from the current model of local delivery in 24 Great Britain-wide offices by bringing these together, thus rationalising the estate while using the WFA e-channel for services such as licensing or advice. In addition it will standardise business processes and improve the effectiveness and efficiency of the field operations.

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