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A.84 The Department for Environment, Food and Rural Affairs (Defra) has a substantial set of service transformation activities which take on board the key service transformation theme of improving accessibility of services by grouping them together to make them easier to find. Defra does not run any major face-to-face services, but is taking steps to deliver key policy objectives via cost-efficient online channels. Examples of this are the Environment and Greener Living franchise on Directgov, and the Greener Business theme on businesslink.gov.uk. These services will reduce the time customers spend looking for services, as will the department's Whole Farm Approach (WFA) online channel and involvement with the International Trade Single Window (ITSW).

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