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A.17 HM Court Service (HMCS) is undertaking a three-year programme of user surveys (2006-09). Exit surveys will be conducted face-to-face with users from Ipsos MORI (the HMCS survey provider) and separate postal surveys will be conducted in respect of jurors and complainants. Surveys will be conducted in most courts each year but all courts will be surveyed at least once during the three-year programme. The first year surveys have concluded and an annual report will be published this autumn. Survey results have, and will in the future, be published on a secure online interactive reporting portal (accessible by password) and will provide data down to area level. It will also contain court level verbatim comments. Results from the juror survey are displayed on a separate part of the portal and those for the complainant's survey will be included on the portal later in the year.

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