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A.14 The detailed structure of the new department will be developed over the coming months. The four critical success factors will be at the heart of the design criteria and so being customer focused and taking a whole system approach will soon be hard-wired into the structure of the MoJ. The MoJ will ensure that concrete actions are taken once the new structure is in place to fulfil the department's commitment to focus on the needs of the public it serves.

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