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A.8 The MoJ is leading a cross-government project to rationalise the 1500 helplines operated or funded by central or local government. The main objective of the project is to: consider whether existing helplines should be grouped into broad clusters of subject areas such as money/tax/benefits, employment, family, housing and health etc., each of which could be accessed through a single telephone number. Alternatively, a single helpline number, a 'one-stop-shop' for all government funded helplines, or possible groupings of helplines may be appropriate based on their ability to cope with customer demand.

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