This is a site designed to make it easier to take the core of large published reports and allow anyone to comment on them.


3.14 Many parts of the public sector monitor customer satisfaction as part of their performance management regimes. At the moment, these activities are rarely linked or comparable, either within or across departments and agencies. This means that service delivery organisations are not able to compare their findings with peers, and are missing opportunities for benchmarking and sharing learning.

Email this to a friend.
Previous itemNext item.


(You must give a valid email address, but it will not be displayed to the public.)

We only allow the following html tags em strong blockquote p br. After posting, there may be a short delay before your comment appears on the site