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2.5 The Civil Service Steering Board has appointed a lead department to each specific area of transformation, with the Delivery Council providing support and coordination as required. These departments and the service transformation areas they are leading on are as follows: Department of Work and Pensions for citizen focused services; Her Majesty's Revenue and Customs for business focused services; Home Office for identity management; Ministry of Justice for helplines and Local Government for face-to-face services. As new specific areas of transformation are agreed other lead departments will be appointed.

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