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20. The Reviewers suggest that risk aversion plays a major part in limiting government engagement with user-generated media. The Reviewers also report a lack of skills and understanding among often junior officials. The Government notes this. The Government wishes to move to a risk-managed approach. It is well understood that risk aversion can actually create more risk by preventing action (See the National Audit Office report on risk management (Supporting innovation: Managing risk in government departments, HC 864, Session 1999-2000) and HM Treasury (2004). The Orange Book: Management of risk - principles and concepts).

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