- engage in partnership with user-led online communities: to add value, help people and
listen to peoples' views on public service, as indeed public servants do in the offline
world. Government must engage or risk being left behind. These communities are a
major new force in the communications landscape and it is important that the public
sector engages with them. Government will work with online communities but take care
not to smother them, or unnecessarily replicate their efforts;
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