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The Government should support the development of new and innovative services that provide tailored advice to specific groups (for example the netmums.com website which provides a discussion and advice forum for mothers). These are outside government's direct influence, but government has a role to play in supporting them for example by ensuring that they are not undermined by government programmes or websites with similar objectives, and have easy access to publicly available information. HM Government (2007). Building on progress: Public services, p.38

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