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Box 10: Duplication from the perspective of user-generated site operators
,p>Netmums describe a sense of frustration that government departments have tried to 'pigeon-hole' them as potential contractors or promoters of government services, rather than seeing them as partners in providing a better service. Also DfES operates a user-generated parenting site called ParentsCentre which Netmums see as duplicating their service to some extent.

The non-profit organisation Patient Opinion, which seeks to enable patients' sharing of healthcare experiences and to influence health policy, has expressed concern that government may be replicating their service. They report that the first time they heard about the parallel and government-led 'user voice' function was through a published article.

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