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Equally, a report by the National Audit Office in June 2005 found that 'although the HMRC website contained comprehensive information to help taxpayers file returns accurately, taxpayers did not always find the information they were seeking' . It also indicated concern over the knowledge of call centre staff and the accuracy of the answers given to putative filers' queries. Taxpayers, often with technical and highly specific queries, found that they had to make more than one call and then explain the problem again and again as they were put through to different people.

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