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Over 9 million British people file their personal tax returns annually, under the self- assessment programme run by Her Majesty's Revenue and Customs (HMRC). In 2006—07, 9.5 million self-assessment forms were sent out and 2.9 million returns were filed online. Online self-assessment is one of the most prominent and most successful government programmes to put public services online. Filing income tax returns online was identified by the European Union as one of 12 critical citizen services that should be put online throughout the European Union.

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