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138. Addressing social exclusion is a much bigger issue than addressing digital exclusion; and it is one that cannot be solely — or even mainly — addressed by improving access to information online. However, for socially excluded people who do have internet access, there may be options to empower them and promote social inclusion using the kinds of online ICT tools and online innovations described in Chapter 1. Box 21 below, and the study of a Swedish commercial parenting site (see paragraph 37 above) illustrate how this can be done.

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