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Box 20: Institutional risk aversion exacerbating rather than mitigating risks to citizens.

'I was once on holiday in a foreign country where some very active political unrest started kicking off. I won't tell you where for fear of identifying the person I'm going to talk about, but the situation was serious enough for the Foreign Office to issue a travel advisory. I got chatting to this guy in a bar who worked at the British Embassy, and he was saying he was very frustrated that his bosses wouldn't let him go and post something on the Lonely Planet forum. He knew perfectly well that was where all the travellers were looking for information and discussing the situation. "We should be in there, part of that conversation, or what's the point?" he said. And he was absolutely right.' (Stakeholder interviews)

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