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117. Another approach is for government to supply citizens with all the information they need to make their own decisions, which collectively influences the quality and price of supply. In such cases, sharing information can empower citizens to make better decisions. The UK Approach to Public Service Reform (2006) and Building on Progress: Public Services (2007) both describe facilitating 'choice' and 'voice' as practical, often more efficient, alternatives to top-down traditional regulation. This approach still means costs for government in collecting and sharing the information necessary to empower citizens; but it is lighter touch and often (though not always ) more cost effective than regulation. Boxes 16 and 17 below show how this works in practice.

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