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  • Making a return on capital does create positive incentives for good customer service. However, the incidences of unproductive barriers to innovation recorded by the Office of Fair Trading's report Commercial Use of Public Information raise concerns. It is perhaps unsurprising that any charging model creates non-cost barriers in terms of delay and bureaucracy, and narrows the prospective market to clients capable of entering into contract negotiations. The scale of these barriers under the current charging model is not known and is of concern.

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