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59. Given the spectacular growth in the number and size of user-generated websites, it seems unlikely that every government information service is now as essential as it once was. In order to reduce future duplication of online services between government and user-generated sites, the review recommends that relevant departments, monitored by COI, should research user-generated websites in their areas, with a view to either terminating government services that are no longer required, or modifying them to complement citizen-led endeavours.

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