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38. Of course, the objectives of citizens who operate user-generated websites do not match the objectives of government. Indeed, much of the media coverage of user- generated sites has focused on cases in which user-generated websites display information perceived as harmful or illegal. This review is aware of the potential to use any technology for good or bad purposes. Appendix 4 provides some examples where the creation and distribution of information online can actually be harmful. While this potential for harm does exist, it does not negate the potential for the same technology to be used in ways that promote positive social and economic outcomes.

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