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13. Amid this explosion of user-generated sites there is much that is of little or no relevance to government: online chat about bands, films, socialising and so forth is rightly considered none of the public sector's business. But there are sites that clearly relate directly to major government agendas and that are highly popular. MoneySavingExpert, for example, is a site dedicated to helping people save money and get better deals on all sorts of goods and services. Its forum has 180,000 members and millions of visitors each month: easily on the scale of friendly societies or trade unions. One of the principal catalysts for this review was the need to find out how government should learn to live in a world that contains such remarkable new bodies.

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