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The new Rules from 1st April allow financial institutions to directly contact single points of contact within forces to quickly and accurately report and have recorded allegations of crime. There is no requirement for individual account holders to deal both with the financial institution and also repeat the same facts to the Police for a crime to be recorded where account holders have already been refunded monies by the ultimate victim who is the financial institution. The Home Office will continue working with ACPO, individual forces and APACS to ensure that any issues in connection with the new system are addressed to the satisfaction of users. The changes from 1st April will significantly reduce police bureaucracy in this area without any loss of effectiveness in dealing with frauds or any degradation of the service provided to victims and provides a better basis for the police to work in partnership with financial institutions to tackle fraud.

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