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20. We recommend that the Government review as a matter of urgency their decision to require online frauds to be reported to the banks in the first instance. The changes to Police reporting and recording procedures for plastic and cheque fraud cases was made to reduce bureaucracy for account holders, the financial industry and the Police. Detailed discussions and consultations took place between the Association of Chief Police Officers, Police forces, Association of Payment Clearing Services and the Home Office where agreement was reached before this change was introduced on 1st April 2007. Where financial institutions refund monies lost by fraud to individual account holders, it is a matter for financial institutions to report these cases direct to newly created Single Points of Contact within Police forces. Where account holders are not refunded they retain the ability to report these matters directly to the Police, where crimes should be recorded.

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