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9. The steps currently being taken by many businesses trading over the internet to protect their customer's personal information are inadequate. The refusal of the financial services sector in particular to accept responsibility for the security of personal information is disturbing, and is compounded by apparent indifference at Government level.Governments and legislators are not in a position to prescribe the security precautions that should be taken; however, they do have responsibility to ensure that the right incentives are in place to persuade businesses to take the necessary steps to act proportionately to protect data.

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