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The Government accepts that the ISPs have an important role in preventing security problems for users. ISPs cannot remove all their problems but there are things they can do to both optimise the ability of their networks to filter bad traffic - accepting that there are technological limitations to this - and have a relationship with their users that promotes responsible behaviour. There are many ISPs that have shown innovative and committed approaches to solving these problems but we agree that there is a need to both look for a way of identifying what a customer has a reasonable right to expect and ensuring that ISPs who meet that expectation can clearly indicate it. This work will clearly need to consider preventing the transmission of bad traffic from customer machines into the ISPs' networks. The Committee took evidence that this is happening and the practice of isolating such machines from the network is already happening to a certain extent. The potential for increasing this practice will need to be explored.

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