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10.8.5 A configuration management plan and processes covering the communications and information systems providing the service must be designed and implemented. Operational and security configuration must be checked for compliance with documentation, supplemented by a CHECK process. Configuration changes must be approved by the service manager before implementation and must be subject to secure audit (technical or procedural). Software must only be introduced with the approval of the service manager and a ful inventory of al hardware and software and a network diagram showing al approved connections must be maintained.

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