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87. We will build upon the trialling work carried out to date both to learn lessons from a `customer experience' perspective and to prove the effectiveness of the technology and processes that we plan to adopt. Excellent work in this area has already been carried out by IPS, IND and UKvisas, and this will inform our trialling plans going forward. Trialling will be based on analysis from IPS's risk management strategy of what is necessary, and on input from suppliers and the market. The following are some of the key features of our approach to trialling and piloting:

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