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52. Improving the security and management of identity has already started, and the National Identity Scheme will build on many enhancements and initiatives that are well advanced at the Identity and Passport Service (IPS), the Immigration and Nationality Directorate (IND), the Foreign and Commonwealth Office (FCO) and UKvisas. We will also maintain the high levels of customer service achieved over recent years for the third year in a row, IPS topped the independent Comparisat Customer Satisfaction survey, ahead of organisations such as Amazon, Asda, eBay, Marks and Spencer, and Tesco.

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